Shipping & Returns


Strider is pleased to offer FREE SHIP on all orders over at Ho Chi Minh, Ha Noi City.



Strider’s free shipping policy does not cover expedited shipping methods. Please contact a Customer Service Specialist at Strider Bikes at (84) 907669519 if expedited shipping is needed. Pricing for these shipments will be calculated at the time of the order, based on the most recently published of shipping companies.  Orders placed by phone will be evaluated on a case by case basis; expedited fulfillment will be at the discretion of Strider and confirmed by the sales representative.


Under normal business conditions, orders are fulfilled in one to three business days. Once your order has shipped, you will receive an email notification that includes the appropriate tracking information for your order. Orders placed online through a registered account will have tracking information displayed once the order is fulfilled.


Please contact Strider Bikes immediately if any changes are needed for an order, including a cancellation. Once an order has been processed, customers will need to refer to the Strider Return Policy.

If you have any questions about your order fullfillment time, shipping times, or need additional shipping options, please contact us & speak with a Strider Representative:


(84) 907669519


Monday – Sunday
8 AM – 8 PM (Ho Chi Minh city)

Return Policy

We offer a 07-Day Guarantee on our bikes, and we will first try to resolve any issue customers may have.

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2221 N. Plaza Dr., Rapid City, SD 57702. Merchant outlet is US based.